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ACT Fibernet has set an example for the industry to emulate. Be it customer service or work environment; ACT has a unique flavor.

ACT Fibernet has different channels for customer service like WhatsApp number, call center number, and email. In addition, there is a toll-free number that reduces the wait time of customers. Customers can quickly get answers to their queries via automated messages. Else, they are routed to a live agent using the toll-free number.

How did ACT Fibernet ensure internet coverage during the pandemic?

The pandemic took the world by storm. Businesses the world over were unprepared to tackle the phenomenon of work from home. As companies transitioned to work online, the data demand shot up drastically. Especially in the major cities and towns, the data use more than doubled in the last 15-18 months. To meet this demand, ACT Fibernet stepped up its operations to serve all its customers.

For example, the lockdown increased the need for online internet service in cities like Coimbatore, Lucknow, Vijayawada, and Jaipur. ACT Fibernet grabbed this opportunity to set up its centers in these cities. We have committed ourselves wholeheartedly to service our new clients’ needs at a logistical or customer support level.

Also, the pandemic called for internet services at a non-profit level. We rose to the occasion to support the underprivileged sections through government collaborations.

Final Thoughts: What is ACT Fibernet’s vision for the future?

ACT Fibernet aims to create a digitally inclusive society, with most of the citizens having access to high-speed internet data. There are considerable gaps in the internet penetration in India, as only 25-30 % of regions are well-connected through the internet. Remote towns and villages are yet to see connectivity. Hence, ACT Fibernet will aim to bridge this gap and make the internet more affordable to the underprivileged sections of society. As the United Nations put it, “Internet is a basic human right” that needs to be accessible by everyone.

Are you looking for the right service provider to boost your business? If so, feel free to contact ACT Fibernet today!