Off Mobile App:Please Enter your Registered Mobile Number.Send OTP and you will receive an OTP confirmation on your Registered Mobile Number.After logging into the App, on Top left you will see 3 options Account , Home , SocialClick on Account.Scroll down to the bottom of the screen, you will find option >> View Broadband Plan >> Expand to see the Account Number and User ID.Click on 3 horizontal lines on the left side top corner (hamburger menu)Select change password option from the menu.Selfcare portal :Login to https://selfcare.actcorp.inEnter your User IDRetrieve the password under “forgot password” option belowEnter old password >> New password >> Reconfirm New Password >> confirmNew password will be shared on registered mobile number**Please connect your LAN cable directly to the System / laptop to check if internet is working. Faq page para FAQ sub cat Shifting & Reconnection