Off You can shift your connection by raising a shifting request via either the ACT App or the Bot.AppDownload the ACT Fibernet mobile appVisit the support section in our app to complete the request.Click on Support -> I want to relocate my connectionEnter the address of new location where the shifting is required.Acknowledge the shifting charges.If the address on the proof of address document is not the same as the shifting address, then you may need to give a consent on a declaration.Alternately, you can opt for online Aadhaar verification also.Submit the request.Process will take 5 to 7 days depending on the type of connection. Our engineer will visit within 48 hrs of request to give you the exact resolution time.ChatbotShifting request can also be raised from the website using the ChatbotEnter details as Shifting requiredAuthenticate the details by Submitting your ACT Account Number and OTP.Select the link provided in the CHATBOT.Updated the New address details of Shifting.Acknowledge the Shifting Charges.Upload the documents and acknowledge the Shifting charges.If the address on the proof of address document is not the same as the shifting address, then you may need to give a consent on a declaration.Alternately, you can opt for online Aadhaar verification also.Shifting request will be raised and Process will take 5 to 7 days depending on the type of connection. Our engineer will visit within 48 hrs of request to give you the exact resolution time.You may also call our contact center to request assistance with the same: +91-9121212121, +91-7288999999 Faq page para FAQ sub cat Shifting & Reconnection