Off There are certain things that you should check firstIs your PC meeting the recommended requirements?Processor Intel P IV 2Ghz or more;RAM 256 MB or more;HDD 40 GB or more;OS Windows 2000/XP/Vista etc;Browser IE/Firefox/Other;LAN Card 10/100 baseTIs your PC performing some heavy-duty activity like backup, virus scan etc?Is there sufficient Hard disk space?Is the Temporary internet File folder size too big?Is any running application consuming maximum memory? Check in Windows Task Manager by clicking on Processes tabCheck CPU usage in Windows Task Manager by clicking on Performance tabWe always endeavour to provide 100% of the promised speed to our subscribers, but we cannot control the speed and connectivity quality of the countless websites and files available across the internet. What we can control is the speed of connectivity between your computer and the ACT Internet Gateway, thereby ensuring that you get the maximum possible speed under your subscribed package. You can test this via our online speed test by clicking on this link.In case the speed test shows a speed which is less than 80% of your subscribed package speed, then please email us on support@acttv.in (please mention your username, account number, email address and mobile number) and we will look into the same. (Note: 1 Kilo Byte = 8 Kilo Bits. Downloads happen in Bytes/second but Internet Package Speeds are in Bits/second, so if you are downloading a file at 10 kilo bytes/second, then your internet connection speed is 10 x 8 i.e. 80 Kbps) Set as default Off Faq page para FAQ sub cat Speed / FUP