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Dedicated Internet Access

When choosing business internet connections, people have the option of choosing a decided internet line that connects their office exclusively. Dedicated access lines mean you do not share your lines with anybody, resulting in committed speed and a more secure connection. Service Level Agreements

A service-level agreement (or an SLA) is a contract between the internet service provider and its user about the services the provider will provide, as well as defining the performance standards. Service providers use SLAs to set customer expectations. If you buy business internet, you often get a “SLA” which means the ISP will have to refund your money if they don’t deliver the commitments as agreed. Response times are measured and short, and you are supported by experts or an account manager. Residential connections are “best effort” meaning, they will solve the problems as quickly as they can. Dedicated Customer Support

Business internet connections have quicker and decided customer response teams. All enterprises get a dedicated account manager to help them with solutions. They have 24X7 customer support, dedicated relationship managers, in-house operation experts, dedicated NOC helpdesk and a multi-level communication matrix to resolve problems faster and ensure the best uptime.

If you are looking for a business internet solution, you can check out ACT Enterprise’s business internet solutions and plans here.