If the Account is disconnected from our service in the last 60 daysYou can call the call centre and request will be taken by the service representative. Process would take 24 to 48 hrs.Visit the App and click on "Reconnect Now" option and Instant Request will be Processed and confirmation SMS will be sent with Payment Details.Visit our website and raise a request through the chatbot. If the Account is disconnected on a date beyond the last 60 days.Call the call centre and request will be taken by the service representative. The team will do a feasibility check for the location and if port is available, then activation will be done. The process would take 5 to 7 days.Visit the App and click on "Reconnect Now" option. Request will be Taken and confirmation SMS will be sent with Tentative Timelines.Visit our website and raise a request through the chatbot.

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FUP is a policy that governs unfair usage of the network by utilizing excessive network resources causing inconvenience to other customers on the network. In such a situation, systems restrict the user to certain speed of bandwidth to minimize such abuse and alert the administrator. Fair Usage limits are defined basing on the average of maximum utilization by highest bandwidth users on the network. Once the user has reached the fair usage download limit, the account will be restricted to a bandwidth that is lesser than the subscribed bandwidth. However, the same will be reset to the subscribed bandwidth on every 1st of a Month or at the start of your next billing cycle.

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