Off For your convenience we have multiple channels through which you can raise tickets.On the website:You will find the Chatbot option to the bottom right of the website screenOur automated chatbot will assist you in addressing your queries.As part of the authentication process, you will have to provide your registered mobile number or 12-digit account number and validate through an OTPYou may use free text and type your queryFor certain queries, the bot will assist you with basic troubleshooting steps and then assist in creating a ticket if your problem is still not resolvedFor queries such as shifting and transfer of ownership, you will be redirected to another link to complete the process.** We suggest that you follow the step-by-step instructions on the chatbot /link for the fastest resolutionOn the ACT Fibernet app:Click on Support button under the quick links at the bottom of the screen.Click on Need Help, followed by ACT BroadbandSelect the option “Facing Problem with my connection”Select the most relevant-choice from the list availableFollow the step-by-step instructions to self-troubleshoot the issue or raise a ticket in case the issue persists.On the Portal Page:Click on Contact Us button shown in the Top menu of the Screen.Our automated chatbot will assist you in addressing your queries.As part of the authentication process, you will have to provide your registered mobile number or 12 digit account number and validate through an OTP...You may use free text and type your queryFor certain queries, the bot will assist you with basic troubleshooting steps and then assist in creating a ticket if your problem is still not resolvedFor queries such as shifting and transfer of ownership, you will be redirected to another link to complete the process.** We suggest that you follow the step-by-step instructions on the chatbot /link for the fastest resolutionOn Whatsapp – 9945999459:Kindly Save the number 9945999459 on your Phone as the ACT Whatsapp numberRemember to transact on whatsapp using the registered mobile number onlyOur Whatsapp channel will assist you to raise complaints with minimal clicksSimply enter the chat and initiate a conversation by sending a text: For ex: “Hi”You will receive multiple options and you can select the one most relevant to your issueAccordingly, you will receive responses via whatsapp to carry out basic troubleshooting. If issue does not get resolved, you will be assisted in creating a ticketIn case your issue still persists or complaints not resolved, You can also contact us our Customer care number 9121212121 and raise a ticket Faq page para FAQ sub cat Account