Off Change of name is not allowed as per Telecom regulatory authority of India (TRAI) guidelines. Customers are required to submit the KYC under new application for change of ownership. The process will also take care of transferring any credit balance from the old account to the new account.Charges are applicable for transfer of ownership which will be prompted to you as part of the process on the linkDownload ACT Fibernet APP from playstore and log in to APP.Click on support button under quick links at the bottom of the screenClick Need help followed by ACT Broadband, you will see multiple options please select Account & plan related queries, under that you select “Change account owner name”, the link will ask you for a confirmation to proceedYou will be redirected to a new linkPlease read the Terms of services and scroll downConfirm to terms and conditions by verifying with OTP (OTP will be sent to Registered mobile number)Enter Transferee (new customer) details, First name, last name, Mobile number, Email id and Date of BirthPlease upload selfie (plain background) of new customer or upload passport size photo from gallery and click on NextPlease provide signature of new customer and click on nextDocument for proof of identity, please upload copy of front and back of the document (you can choose from the list) and verify with OTP (OTP will be sent to the new customer mobile number)New connection application will be created & proof of Address/POI and e-CAF is created.Customer to share no objection from Transferor & transferee to accept ownership for clearing outstanding if any.Please note that before creation of new account the existing account will get disconnected. (Transition period will be approx. 24 Hrs.)You shall receive a call back from our team to complete the procedureThe entire process would usually take up to 72 hours after the documents are verified.Individual Customerfor ID Prooffor Address ProofPan cardAadhar CardDLDLPassportPassportVoter IDVoter IDAadhar CardBSNL Bill LatestRental/ Lease agreementSale Deed / Khata CertificateGas bill with three monthsAirtel Broadband billBank statement within three monthsElectric city billBWSSB billTAX billCommercial Connectionfor ID Prooffor Address ProofPan cardBSNL Bill LatestDLRental/ Lease agreementPassportSale Deed / Khata CertificateVoter IDAirtel Broadband billAadhar CardBank statement within three monthsCompany Pan cardElectric city billBWSSB billTAX billIncorporation CertificateGST CertificatePartnership DeedList of Directors (MOM - Memorandum Of Association) Faq page para FAQ sub cat Account