For a seamless internet experience, it is recommended that you upgrade your operating system immediately. Please ensure:

• Windows XP is upgraded to Latest Service Pack (available through Windows Update or on www.microsoft.com).
• Windows Vista is upgraded to Latest Service Pack (available through Windows Update or on www.microsoft.com).
• Antivirus security to be reduced from 'high' to 'medium' so that Genuine Network Traffic does not get blocked.
  The power save mode of your laptop is not configured to "disable" or "disconnect the LAN card while working on battery."
• Use only original operating system software.

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If the problem still persists, please check the following:

• The operating software (Windows XP or Vista or Windows 8, 8.1 or 10) is not corrupted.
• RPC services on the Windows XP, Vista, 8, 8.1 or 10 are not corrupted.

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Please complete a few troubleshooting steps by clicking here In case you have completed each of the steps in the above link already and you still think your speed is below the plan speed, please reach out to us at 9121212121. You can also raise a ticket via the Support section on the ACT App

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