• Charges are applicable for transfer of ownership which will be prompted to you as part of the process on the link
• Download ACT Fibernet APP from playstore and log in to APP.
• Click on support button under quick links at the bottom of the screen
• Click Need help followed by ACT Broadband, you will see multiple options please select Account & plan related queries, under that you select “Change account owner name”, the link will ask you for a confirmation to proceed
• You will be redirected to a new link
• Please read the Terms of services and scroll down
• Confirm to terms and conditions by verifying with OTP (OTP will be sent to Registered mobile number)
• Enter Transferee (new customer) details, First name, last name, Mobile number, Email id and Date of Birth
• Please upload selfie (plain background) of new customer or upload passport size photo from gallery and click on Nextk
• Please provide signature of new customer and click on next
• Document for proof of identity, please upload copy of front and back of the document (you can choose from the list) and verify with OTP (OTP will be sent to the new customer mobile number)
• New connection application will be created & proof of Address/POI and e-CAF is created.
• Customer to share no objection from Transferor & transferee to accept ownership for clearing outstanding if any.
• Please note that before creation of new account the existing account will get disconnected. (Transition period will be approx. 24 Hrs.)
• You shall receive a call back from our team to complete the procedure
• The entire process would usually take up to 72 hours after the documents are verified.

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Commercial Connection

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