On the website:

• You will find the Chatbot option to the bottom right of the website screen
• Our automated chatbot will assist you in addressing your queries.
• As part of the authentication process, you will have to provide your registered mobile number or 12-digit account number and validate through an OTP
• You may use free text and type your query
• For certain queries, the bot will assist you with basic troubleshooting steps and then assist in creating a ticket if your problem is still not resolved
• For queries such as shifting and transfer of ownership, you will be redirected to another link to complete the process.
• ** We suggest that you follow the step-by-step instructions on the chatbot /link for the fastest resolution

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On the ACT Fibernet app:

• Click on Support button under the quick links at the bottom of the screen.
• Click on Need Help, followed by ACT Broadband
• Select the option “Facing Problem with my connection”
• Select the most relevant-choice from the list available
• Follow the step-by-step instructions to self-troubleshoot the issue or raise a ticket in case the issue persists.

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On the Portal Page:

• Click on Contact Us button shown in the Top menu of the Screen.
• Our automated chatbot will assist you in addressing your queries.
• As part of the authentication process, you will have to provide your registered mobile number or 12 digit account number and validate through an OTP...
• You may use free text and type your query
• For certain queries, the bot will assist you with basic troubleshooting steps and then assist in creating a ticket if your problem is still not resolved
• For queries such as shifting and transfer of ownership, you will be redirected to another link to complete the process.
• ** We suggest that you follow the step-by-step instructions on the chatbot /link for the fastest resolution

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On Whatsapp – 9945999459:

• Kindly Save the number 9945999459 on your Phone as the ACT Whatsapp number
• Remember to transact on whatsapp using the registered mobile number only
• Our Whatsapp channel will assist you to raise complaints with minimal clicks
• Simply enter the chat and initiate a conversation by sending a text: For ex: “Hi”
• You will receive multiple options and you can select the one most relevant to your issue
• Accordingly, you will receive responses via whatsapp to carry out basic troubleshooting. If issue does not get resolved, you will be assisted in creating a ticket

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In case your issue still persists or complaints not resolved, You can also contact us our Customer care number 9121212121 and raise a ticket

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